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3g Camera
Easy setup 3g camera, on sale

GENERAL SHIPPING INFORMATION

Most items are first despatched from either our Cybertrek USA or one of our other international warehouse to our South African Midrand office but some products are sourced locally.

In general items are in stock at our various local and international warehouses, but please allow approximately 7-10 working days for local delivery as most of the items on our website are sourced overseas.

We mainly sell to private individuals and we can ship to companies but currently we do NOT offer V.A.T invoices

 

DELIVERY

We are an internet based business and we do Not offer C.O.D. collections. but you may pay a 20% deposit on order and the balance on collection.

We only process your order once payment or a deposit has been confirmed.

 

Payments sent via EFT and payfast  are processed as soon as we receive confirmation from your bank
In most cases  we will accept a non refundable deposit to start processing your order. The full balance must be paid within 7 days of the item arriving. If full payment is not received within 7 days, we reserve the right to re-sell the item and you will forfeit the deposit.
Local delivery is between 7 - 10 days (excluding holidays, religious holidays and weekends) on most items depending on shipping, customs and any other unforseen delays.

Delivery is standard  door to door , we do not ship to post office but we can ship to Postnet.


Shipping insurance with MDS Collivery is by default included to the maximum value of R10,000.00. If you require additional shipping insurance this must be arranged with your own insurance company.


If a parcel goes missing on route to (either on the way to us or after is has been sent to you), we first have to follow the shippers claim policy before any refund or replacement item can be processed, up to the maximum value of R10,000.00.

Ownership of the goods is passed onto the buyer as soon as the item leaves our premises and any risks involved with delivery is passed onto the buyer.

Unforseen shipping delays can occur due to various reasons. Our delivery timeline is a guide only and we dont refund purchases for delayed delivery due to any reason. December is a very busy time for couriers and customs and various delivery delays may happen during this month.

Returns, Cancellations

Returns, Refunds and Repairs

You may return an order of any standard item within 7 days of delivery as long as it has not been opened or used.

All canceled and returned orders within 7 days may have a restocking fee of up to 15% of the total price.

Items returned after 7 days and up to 30 days will be accepted upon consideration on a case by case review only and will have a restocking fee of 20% as we can no longer resell these as new. Under no circumstance will we accept items for return after 30 days from delivery.

All imported items such as VR headsets, Heston Blumenthal (Sage)appliances and special request items will have to be returned to the international supplier. The return shipping fee will be deducted from your refund.


Any returns must be in the original sealed and unopened box.
Any opened boxes or items that appear to have been used will not be accepted for returns.

 

If your package arrives damaged you may refuse delivery at no cost to you. Please Contact us immediately if this happens.

 

Shipping costs are not refundable.

 

Special request orders, and specialised items will be refunded on a case per case review.

 

As per the ECA act 2002 chapter VII section 43 paragragh 4 (b) we do Not refund the shipping fee, including the cost of importing and the cost of returning the item to our supplier. The shipping fee includes any applicable import duties and taxes paid.

Refunds

We offer a full refund on Items not in stock or available for immediate despatch from our international suppliers.


If an item arrives faulty out the box or has a manufacturer fault within 7 days of delivery we  will arrange for a refund or exchange of item.

We do not offer refunds caused by delays or unforseen circumstances or customs delays.
Refunds can take up to 4 weeks to process if the item has to be returned to origin.

We may not issue cash refunds on returned orders due to "buyers remorse" or "buyers mistake". We will offer store credit for these returns, less restocking fees up to 15% on most products.

Any returned items must be in the original box and in unused condition.

All refunds will be less the cost of the return shipping to the international or local supplier. This can be expensive and in certain caes not cost effective.


 

Warranty & Repairs

Most items have at least a one year warranty.
Our products are imported and any warranties are held by the respective overseas companies.

Certain items may have an international warranty and any warranty issues can be dealt directly with the companies involved.

We do assist with shipping back items to the international supplier for warranty repairs/swap out.
If an item has a longer warranty than 1 year then shipping costs back to the international vendor after the first year are for your expense.

Items, such as toys and gadgets have a working out the box warranty only.

All software is sealed and any software problems must be dealt with the software publishing compnay direct.
Items sent back to us for repair must be sent in proper protective packaging and in the original box with all supporting documents. Please keep all original boxes and packaging during the warranty period.
All faulty items can be sent to cybertrek, at our Midrand offices by arrangement
You must email us first to receive a RMA number and to establish the nature of the fault as many perceived errors can be sorted out with a few basic instructions.

Certain items, such as toys, games, bags have no warranty or a working warranty only. 
Watches are subject to the manufacturer warranty conditions and generally straps, batteries, glass are not covered under the warranty.

Once again, Please keep all original boxes and packaging during the warranty duration. Under no circumstance can we replace any item that is not returned in its original box with all original contents.

 

 

 

 





Cybertrek online shop, Johannesburg, South Africa, Tel: 011 0213551, Fax: 086 614 4282
Electronics, Optics, Laptops, Notebooks, Cameras, Voice Recorders, Lens, Olympus, Sony, Pentax, Bushnell, Celestron
night vision: bushnell, yukon, flir, night owl, night optics, sightmark, scopes, monocular, binocular

E & OE